Employer Plans

Employer Resources

We want to ensure you get the most out of your company’s health insurance. This page contains resources and forms to manage your health plan. If you have additional questions, reach out to your Network Health Client Manager for one-on-one assistance or call our local customer service team at 800-826-0940.

For more resources for your employees, see Member Resources.

Employer Sign In

Employer Guides

Employee Plan Changes

Who Do I Call?

Your dedicated Network Health client manager is your first point of contact for any questions about your plan.

If your client manager is unavailable, reach out to the following departments for general assistance.

Call our customer service team at 800-826-0940 for:  

  • Coordination of benefits
  • Personal doctor changes
  • Claims issues
  • Ordering duplicate ID cards
  • Employees out of the service area
  • Dependent coverage
  • Questions about coverage ending
    (termination dates)
  • Duplicate member packets
  • Name changes
  • Address changes

Call our enrollment team at 877-549-8793 for: 

  • Eligibility questions 
    • Adds, deletes and changes
    • Late enrollee questions
    • Reinstatement issues
    • Address changes
  • HIPAA certificates
  • Name changes
  • Address changes
  • New business/renewals
    • ID cards
    • New member packets
  • Billing issues
  • Electronic Fund Transfer issues
  • Billing reconciliation 

Call our finance team at 920-720-1350, Option 3 for:

  • Billing issues
  • Electronic Fund Transfer issues
  • Billing reconciliation

Call our sales team at 800-276-8004 for:

  • Rate questions
  • Group supplies
    • Enrollment packets
    • Enrollment forms
  • Administrative materials
    • Administration guides
    • Certificate of Coverage
    • Renewals

Network Health
1570 Midway Place
Menasha, WI 54952
Hours
Mon., Wed.-Fri.: 8 a.m. to 5 p.m.
Tuesday: 8 a.m. to 4 p.m.